FAQ
The House
Do you have a boutique?
We operate exclusively online and by private consultation. This allows us to provide a discreet, highly personalized experience that reflects the sophistication of our clientele.
Where are your creations crafted?
Each piece is meticulously handcrafted in our Antwerp atelier, right in the heart of the Diamond Capital of the World.
What materials do The Antwerp Jewelry House Singapore use?
We work only with the finest materials, including 18K gold, platinum, and 100% natural gemstones. All diamonds are GIA and/or IGI-certified, and every material is ethically sourced, accompanied by certificates of authenticity and quality.
How do you ensure the quality of each piece?
Every creation undergoes rigorous quality control at every stage, from selecting the finest gemstones to the final polish. This guarantees flawless craftsmanship and lasting beauty that meets the highest standards of luxury jewelry.
What makes The House truly unique?
The love. Love for the artisan’s craft, love for the finest materials, love for uncompromising quality, and love for creating something truly rare.
Bespoke Experience
How do I begin the journey?
Starting is simple. Reach out to book your initial consultation. We’ll guide you through each step from there.
What happens after our first consultation?
Following our conversation, we begin exploring your vision in depth, refining design ideas and confirming details to bring your piece to life.
How long does it take to create a custom piece?
Each bespoke creation typically takes 4–8 weeks, depending on complexity and materials.
How do we receive our finished jewelry?
Once your piece is complete, we arrange a secure, fully insured delivery right to your door, or a hand-off at a location that works best for you.
Can I customize a design I saw on the website or social media?
Absolutely. Any design you see on our site or social media can be created and tailored to your taste. We’re also happy to collaborate on entirely new, custom pieces.
How long will it take to hear back after I contact you?
Due to the time difference between Singapore and Antwerp, we strive to respond to all inquiries within 24 hours. We appreciate your patience and will get back to you as soon as possible.
Online Shop
Do you have ready-made jewelry in stock?
No. Every piece is made-to-order. We do not hold stock or mass-produce. Your jewelry is crafted exclusively for you.
What is included in the prices listed online?
All prices include materials, craftsmanship, and shipping within Singapore. Taxes and any applicable customs fees are also covered.
How long does it take to receive my jewelry?
As each piece is handmade to order, the process usually takes several weeks from confirmation to completion. We will always provide you with a clear timeline upfront and keep you updated throughout the journey.
How will my jewelry be shipped, and is it insured?
We rely on the most trusted courier services to deliver your purchase safely and fully insured, right to your doorstep.
Do you ship outside of Singapore?
Yes, we offer secure international shipping. Kindly contact us for specific destinations, timelines, and bespoke handling for overseas orders.